Terms of Service
Please read these terms carefully before using our services. By using our platform, you agree to these terms.
Last Updated: June 4, 2025
Effective Date: June 4, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you and Gennaro Agency ("Company," "we," "our," or "us") regarding your use of our website https://gennaro.agency and related services.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Important: These terms are governed by the laws of the United States, European Union, and Turkey, depending on your location and the nature of our business relationship.
Gennaro Agency provides creative and digital services including:
- Brand identity design and development
- User experience (UX) and user interface (UI) design
- Web development and software solutions
- Digital marketing and strategy consulting
- Project management and creative direction
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.
To access certain features of our services, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
You must be at least 18 years old or have parental consent to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.
Payment Processing
All payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service and privacy policy. We do not store your complete payment information on our servers.
Pricing and Fees
- All prices are listed in USD unless otherwise specified
- Prices are subject to change with 30 days' notice
- Additional taxes may apply based on your location
- Custom project pricing will be provided in writing
Refund Policy
- Refunds are considered on a case-by-case basis
- Work completed cannot typically be refunded
- Refund requests must be made within 14 days of payment
- Refunds may take 5-10 business days to process
Our Intellectual Property
All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are owned by Gennaro Agency and protected by copyright, trademark, and other intellectual property laws.
Client Work Product
Upon full payment, clients receive ownership rights to the final deliverables created specifically for their project. However, we retain the right to:
- Display the work in our portfolio
- Use the work for promotional purposes
- Retain ownership of underlying methodologies and processes
User Content
You retain ownership of content you provide to us. By submitting content, you grant us a license to use, modify, and display it as necessary to provide our services.
You may not use our services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use our services for competitive intelligence
- Engage in fraudulent or deceptive practices
- Spam or send unsolicited communications
- Scrape content for AI/ML training
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We comply with applicable data protection laws including GDPR (EU/Germany), CCPA (California), and KVKK (Turkey). You have specific rights regarding your personal data as outlined in our Privacy Policy.
View Privacy PolicyOur services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted or error-free service
- Accuracy or completeness of content
We make reasonable efforts to ensure service quality but cannot guarantee specific outcomes or results from our creative services.
To the maximum extent permitted by law, Gennaro Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Service interruptions or delays
- Third-party actions or content
- Unauthorized access to your information
Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim, or $1,000, whichever is less.
You agree to indemnify, defend, and hold harmless Gennaro Agency and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Content you provide to us
United States
For users in the United States, these Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
European Union / Germany
For users in the EU/Germany, these Terms are governed by German law, and any disputes will be subject to the jurisdiction of German courts.
Turkey
For users in Turkey, these Terms are governed by Turkish law, and disputes will be subject to the jurisdiction of Turkish courts.
We encourage resolving disputes through direct communication. If a dispute cannot be resolved informally, the following procedures apply:
- US Users: Binding arbitration under AAA Commercial Arbitration Rules
- EU/German Users: Mediation followed by court proceedings if necessary
- Turkish Users: Turkish court jurisdiction with mediation preference
Either party may terminate the service relationship at any time. We may suspend or terminate your account immediately if you violate these Terms.
Upon termination:
- Your access to services will cease
- Outstanding payments remain due
- Completed work deliverables remain yours
- We may retain data as required by law
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
- Posting updated Terms on our website
- Sending email notification to registered users
- Providing 30 days' notice for significant changes
Your continued use of our services after changes become effective constitutes acceptance of the new Terms.
If you have questions about these Terms of Service, please contact us:
Email: hello@gennarolabs.com
Business Inquiries: hello@gennarolabs.com
Response Time: We will respond within 2-3 business days
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gennaro Agency regarding the use of our services.